Goods can
only be returned after an authorised returns (AR) number has been issued.
Contact Caterparts customer services for AR form with unique number stating the
reason for wishing to return the goods.
Failure to
return goods with an AR form may result in the refusal of credit or replacement
goods.
AR forms
will not be issued after 14 days from the date of delivery, with the exception
of warranty claims.
Once an AR form
has been issued the goods should be returned within 14 days, the package should
be clearly marked “Caterparts returns warehouse”, and the package must include
a record displaying the AR number.
Should goods
be delivered damaged it is the customer’s responsibility to advise Caterparts
customer services within 24 hours of delivery, excluding Saturday and Sunday.
Goods should be return in original packaging where practical.
Faulty Goods
Depending on
the goods to be returned the following information may be required:
Dates of
supply and failure. All goods returned must be accompanied by a detailed report
explain the nature of the failure and a statement that the goods were fitted by
an appropriately qualified technician.
Warranty is
dependent on the original manufactures warranty and may be between 3 and 12
months. The warranty on all goods sold by Caterparts is limited to repair or
replacement of faulty items, no claim for the labour or consequential costs
will be considered.
All exported
goods are excluded from general conditions and are to be considered not
returnable or covered by warranty.
Goods no longer required or ordered
in error
All goods
must be returned with an AR number clearly shown within 28 days of delivery and
be subject to a 25% restocking charge. No credit will be given for
shipping/delivery charges.
In special
conditions items may be considered for return after 14 days but a higher level
of restocking charge will apply and will depend on original sales price and
manufacture.
Printed
circuit boards, control boxes or other electronic components will not be
accepted back for any credit, unless agreed with Caterparts
Special
order parts cannot be returned for credit.
Processing and picking errors
All goods
supplied by Caterparts in error due picking or order processing errors will be
accepted as returns through the AR number system and time conditions will be
processed with a full credit.
Delivery
Free delivery on orders over £200.00 Net only apply to UK mainland and standard next day delivery.
Export
For export orders outside of UK, Eire and Channel Islands orders can be processed for collection only once order is received we will contact the customer with our shipping options, volume and weight related on a POA basis.
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