conditions are a very boring but a necessary requirement of all serious
companies. We will always aim to solve problems and issues by open minded
discussion as we strongly wish to satisfy our customers by offering a quality
service, value for money and a genuine regard for our customers.
and conditions apply to all orders for services and products offered by
Caterparts Ltd by means of catalogues, website or otherwise and the right is
reserved to change these conditions without prior notice. No other terms will
apply unless agreed in writing by an authorised signatory of Caterparts.
Item and service specification and
specification, description or guide to suitability is believed by Caterparts to
be correct at the time of publication. Images in any publication or website are
for illustrative purposes only, scale and colour may vary. Caterparts will not
be responsible for any error or inaccuracy in the information provided. The
suitability for purpose of the item supplied is the customer of Caterparts Ltd responsibility,
and you are advised that all spare parts (items) are fitted by a technician
qualified in an appropriate discipline. Caterparts will not be held liable for
any damage caused by the fitting of items.
items codes are of its own creation to avoid the implication that all parts
supplied are sourced from the original equipment manufacturer.
All prices offered by Caterparts Ltd
are subject to change without prior notice. Written quotes issued by Caterparts
Ltd are valid for 7 days from creation for stocked items, out of stock items
are subject to pricing changes due to circumstances beyond the control of
Caterparts Ltd these will be advised prior to delivery giving the customer the
opportunity to cancel the order with the exception of items indicated by item codes
beginning SO (Special Order). Items specifically ordered as Special Order (not
stocked by Caterparts Ltd) cannot be cancelled if original delivery date was
accepted at time of order placement.
Caterparts Ltd website prices are
published after every effort has been made to ensure the information is
correct. The right is retained to refuse to supply or cancel orders for any
item listed at the incorrect price. All stock item order cancellations must be
confirmed by fax or email, verbal cancellations may not be acceptable.
will be to account holders address or otherwise within the UK mainland or other
addresses offered in standard delivery terms and by the delivery date or time
as clearly indicated by the customer at time of order. Non account holder’s
delivery will be to address as given at time of order and costs as agreed by
Caterparts. Caterparts will not be liable for any consequences of failure in
achieving delivery date or time. For
deliveries not completed by indicated date compensation is strictly limited to
credit of delivery cost. Delivery dates are not essential and Caterparts shall
be entitled to deliver within 90 days after such dates.
If it is not possible to affect delivery due
to wrong delivery address details supplied by the customer or not being
available to accept goods on delivery date or time as agreed at order the right
is reserved to a charge for redelivery.
Warranty and returns
only be returned after an authorised returns (AR) number has been issued.
Contact Caterparts customer services for AR form with unique number.
return goods with an AR form may result in the refusal of credit or replacement
AR forms will
not be issued after 14 days from the date of delivery, with the exception of
Once an AR form
has been issued the goods should be returned within 14 days, the package should
be clearly marked “Caterparts returns warehouse”, and the package must include a
record displaying the AR number. All modifications to goods will invalidate any
warranty and no credit will be issued.
be delivered damaged it is the customer’s responsibility to advise Caterparts
customer services within 48 hours of delivery, excluding Saturday and Sunday.
Goods should be return in original packaging where practical.
goods are excluded from general conditions and are to be considered not
returnable or covered by warranty.
In regard to
changes in legislation as effective to our conditions of trading within the UK
and by necessity of policy changes, Caterparts Ltd reserve the right to change all
terms and conditions without prior notice. These current conditions are
extracts and additions to previously published conditions and do not fully
replace prior publications.