Privacy Policy
Caterparts is committed to protecting your personal data. This policy explains how we protect your personal data when you visit our website and your legal data privacy rights.
Important Information
Purpose of this privacy policy
This policy is designed to give you information on how Caterparts collects and processes your personal data through your use of our website, including any data you may provide through our website when purchase a product or sign up for an account with us.
This is not intended to override or disapply any of our other notices or policies relating to data privacy, which we may provide from time to time.
We are a Data Controller
Caterparts Limited (“Caterparts”, "we", "us", "our") is the data controller and responsible for your personal data. If you have any questions about this policy, including any requests to exercise your legal rights, please contact us using the details set out below.
Contact Us
If you have any questions about this policy or our data privacy practices, please contact us in the following ways:
| Full Name | Caterparts Limited |
| gdpr@caterparts.com | |
| Post | The Engine Shed, Top Station Road, Brackley, Northamptonshire, NN13 7UG |
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to this Policy
We keep this policy under regular review. This version was last updated in 2018. Please contact us for any previous versions.
Changes to your Personal Data
It is your responsibility to ensure that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
External Content
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Your personal Data
Personal data, or personally identifiable information (PII), means any information about an individual from which that person can be identified. It does not include data where the identity of the individual has been removed (anonymous data).
We may collect, use, store and transfer the following different kinds of personal data:
- Identity Data including first name, last name, username.
- Contact Data including billing address, delivery address, email address and telephone numbers.
- Financial Data including bank account and payment card details.
- Transaction Data including details about payments to and from you and other details of products you have purchased from us in the past.
- Technical Data including IP address, login data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data including username and password, your interests, preferences, feedback and survey responses.
- Usage Data including information about how you use our website.
- Marketing and Communications Data including your preferences regarding marketing from us and any third parties, and your communication preferences.
We will never collect any Special Categories of personal data or Criminal Convictions data about you.
Failure to provide Personal Data
Where we are required to collect personal data by law, or under the terms of a contract we have with you (for example a contract of sale relating to one of our products), and you fail to provide that data when requested, we may be unable able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel your order but we will notify you if this is the case.
How we collect Personal Data?
We use different methods to collect data from and about you:
- Directly – You may submit your personal data to us via forms or by post, phone or email to us.
- Automatically – As you interact with our website, we will automatically collect Technical Data about your device, browsing actions and patterns. We collect this personal data by using cookies. Please see our Cookie Policy for further details.
- From third parties – We may receive personal data about you from third parties such as analytics providers (e.g. Google), Companies House or our payments or delivery partners.
How we use your Personal Data
We will only use your personal data if we are legally permitted to do so. Typically, this might be:
- in order to perform a contract we are about to enter into or have entered into with you (e.g. a contract of sale for one of our products);
- where it is necessary for our Legitimate Interests (or those of a third party) and your interests and legal rights do not override those interests;
- in order to comply with a legal obligation.
Purposes for which we will use your Personal Data
*Please note: we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing |
|---|---|---|
To register you as a new customer or an account holder | Identity Contact | Performance of a contract |
To process and deliver your order including:
| Identity Contact Financial Transaction Marketing and Communications | Performance of a contract Legitimate Interests (to recover debts due to us) |
To manage our relationship with you which will include:
| Identity Contact Profile Marketing and Communications | Performance of a contract Compliance with a legal obligation Legitimate Interests (to keep our records updated and to study how customers use our products and services) |
To administer and protect our business and this website, including:
| Identity Contact Technical | Legitimate Interests (running our business, provision of administration and IT services, network security, prevention of fraud) Compliance with a legal obligation |
To deliver relevant website content (and advertisements) to you and study the effectiveness of such advertising. | Identity Contact Profile Usage Marketing and Communications Technical | Legitimate Interests (to study how you use our products and services, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Technical Usage | Legitimate Interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make recommendations to you about goods or services that may be of interest to you | Identity Contact Technical Usage Profile Marketing and Communications | Legitimate Interests (to develop our products and services and grow our business) |
Third-party marketing
We will always ask for your express consent (on an “opt-in” basis) before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing communications at any time by accessing the Preferences section of your account, by following the opt-out link on any marketing communication sent to you or by emailing sales@caterparts.com at any time. Where you decide to opt out, this will not apply to personal data provided to us as a result of a product purchase, warranty registration or other transaction.
Cookies
Like most websites, we use “cookies” to enable our systems to work smoothly and provide you with the best possible user experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information, please see our Cookie Policy.
Disclosures of your Personal Data
In certain circumstances, we may share your personal data with the parties set out below for the purposes set out in the table above.
- Internal Third Parties
- External Third Parties
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Data Transfers
We do not transfer your personal data outside the UK.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- The right to request access to your personal data
- The right to request correction of your personal data
- The right to request erasure of your personal data
- The right to object to processing of your personal data
- The right to request restriction of processing your personal data
- The right to request the transfer of your personal data
- The right to withdraw consent
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Useful Terms
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best product or service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES
- Internal Third Parties
Other companies in the Buttress Group who may provide us with IT and system administration services.
- External Third Parties
- Service providers (acting as processors) who provide IT and system administration services.
- Professional advisers (acting as processors or joint controllers) including lawyers, bankers, auditors and insurers.
- HM Revenue & Customs, regulators and other authorities (acting as processors or joint controllers) who require reporting of processing activities in certain circumstances.
you have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.